Our Refund Policy

We are so positive you will love your hair that we back our products with our 30-day money-back Feel Beautiful Guarantee.

Please note: Refunds or replacements cannot be offered if the order(s) with a valid tracking number show  delivered to the address provided at the time of purchase.


To complete your refund, we require a receipt or proof of purchase.

Please send your request for a refund to help@luxeorganix.com.

We will send you an email to notify you that we have received your refund request with instructions on how to ship the items back.

Once your returns have been received, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 10-14 business days. This can take longer, depending on your bank’s or credit card’s returns policies.

Cost for return shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Questions about the Return Policy should be sent to us at help@luxeorganix.com.

Late or missing refunds

  1. If you haven’t received a refund, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@luxeorganix.com.